SAMUEL NONSO

Developed and maintained both front-end and back-end components of web applications, collaborating with UX/UI designers to create user-friendly interfaces and optimizing application performance through rigorous testing and debugging.

Created and integrated RESTful APIs to facilitate efficient communication between front-end and back-end systems, ensuring secure data exchange with third-party services and documenting API specifications for clarity and usability.

Designed and managed database schemas for optimal data storage, wrote efficient SQL queries, and implemented data security measures, resulting in improved data integrity and performance monitoring.

Utilized version control systems like Git to manage code changes effectively, participating in agile development practices and fostering collaboration through code reviews and pull requests.

Provided ongoing technical support for deployed applications, diagnosing and resolving issues reported by users while implementing enhancements based on feedback, staying updated on emerging technologies to improve development practices.

Executed targeted sales strategies through outbound calls and follow-up communications, effectively promoting products and services to meet and exceed monthly sales targets while maintaining a customer-centric approach.

Developed and maintained strong relationships with customers, providing personalized service and addressing inquiries to enhance customer satisfaction and loyalty, resulting in increased repeat business.

Managed daily operations of the cybercafé, overseeing staff schedules, inventory management, and equipment maintenance to ensure a smooth and efficient customer experience.

Implemented marketing initiatives, including social media campaigns and promotional events, to attract new customers and increase foot traffic, analyzing performance metrics to refine strategies.

Provided training and support for staff on customer service protocols and sales techniques, fostering a positive team environment and enhancing overall service quality.

Monitored and analyzed sales data and customer feedback, utilizing insights to make informed decisions on product offerings and operational improvements.

Created an inspiring team environment through targeted mentorship and training, fostering a high-performance culture that enhanced team engagement and accountability.

Monitored key performance indicators to assess team performance and ensure alignment with organizational objectives, utilizing data-driven insights for informed decision-making.

Implemented best practices and standardized processes to achieve operational excellence, continuously assessing workflows to improve efficiency and service quality.

Promoted a culture of continuous improvement by identifying opportunities for process optimization, encouraging team members to propose innovative solutions.

Strategically managed the allocation of resources, optimizing personnel assignments and ensuring effective utilization to achieve project goals and enhance productivity.